01Identify the axis and assess the risk before anything else
If it is a vertical axis, assume it can drop. Do not put your hands in and do not stand under the head, and do not disable anything. If the axis has already dropped onto the part, the recovery has its own procedure in the machine manual and often has to be done with maintenance.
02Check for an obvious external force
A tool jammed in the material, a part that moved and is pushing, a clamping system pressing against the axis, debris from a crash. If something is pushing, it has to be removed before drawing any conclusions about the servo.
03Pay attention to when it appears
At the end of a move, every time. After the machine has been stopped for a while. Right when excitation is cut at end of program or by emergency stop. Only on the vertical axis. Each of those patterns points at a different culprit, and the information costs nothing to collect.
04See whether the axis physically moves
With the machine safely stopped and using a visual reference or a dial indicator if one is to hand, check whether the axis really moved or whether only the number on screen changed. If it moved physically, it is the brake or a force. If it did not move and the number did, it is feedback.
05Do not touch the limits or the parameters
Widening the standstill error tolerance so the alarm does not trip leaves the machine without the only protection that was warning you an axis is not holding. On a vertical axis that is a direct risk to people. It is not done.
06Brake, encoder and amplifier: maintenance
Checking the holding brake, its actuation timing, the state of the encoder coupling or the amplifier's behaviour are maintenance tasks with the machine locked out and, on vertical axes, with the head supported or mechanically secured as the builder specifies.