01Change nothing else until you know what was touched
Every parameter modified while guessing takes the machine further from the last known good state. Ask and write it down: who, when, which parameters, which backup was loaded, which component was replaced. If nobody touched anything and the alarm appeared on its own, suspect memory or the control battery, which is a different route.
02Identify the axis and the parameter flagged, if the control shows it
Many versions give, alongside the alarm, a detail on the servo diagnostic screen with the number of the parameter that caused the rejection. The exact location depends on the series; look it up in the control's maintenance manual as servo alarm diagnostics. With that figure the rest of the job is straightforward.
03Check the axis's real hardware
Exact motor model and encoder type from the nameplate, and the amplifier model. That is what has to be checked against what the parameters declare. An equivalent motor from a different series or with a different encoder is reason enough for this alarm.
04Compare against the builder's backup
Compare the current parameter set against the original copy for that machine, not against one from a similar machine. The differences stand out quickly. If the machine was delivered with a copy on paper or on a card, that is the good document; if there is no copy, it has to be requested from the builder with the machine serial number.
05Maintenance makes the correction, with a backup taken first
Before writing anything, back up the current state even though it is wrong: it is the only way back. Writing servo parameters requires parameter write enable and, in many cases, a power cycle before they take effect. It should be done by somebody who knows the machine and has the documentation in front of them.
06Validate the axis slowly before producing
With the parameters corrected, re-establish the reference if it was needed and jog the axis at low speed, checking that the distance travelled matches the distance commanded and that the direction is right. A resolution or electronic gear error shows up there in a minute, instead of on the first part.